Previous Training Documents
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July 2018
Sunday School
Team building and July DOM
July 2018
Body Langauge
22nd July 2018
Accountability (Kulinywe)
Empathy vs. Sympathy: The Secret to Delivering Exceptional
Customer Service
DOM DEAL
July 2018
Sunday Training
Motivating your team
1st July 2018
Empathy Quiz
How to communicate with customers
29 July 2018
Aug 2018
A-2 Level 2 Mobile Sales training
5th August 2018
Telkom-Self-Diagnosis
14 August 2018
Telkom August DOM
7 August 2018
Technical Training Presentation Module Two Modems Setup and Troubleshoot
14 August 2018
Engaging Alternatives to Can I Help You 19 Aug 2018
The Importance of Product Knowledge Training
23 August 2018
Sep 2018
Know Your _No's_How to Handle Objections in Sales and Customer Service
2 Sept 2018
Say It Like You Mean It How to Apologize to Your Customers the Right Way
10 September 2018
Oct 2018
Huawei Mate 20 Lite training
October 2018
Incentives Explained
5th October 2018
15 Ways to deal with Angry Customers Face-to-face
26th October 2018
APP & NFC Training
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NFC Submissions
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General
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Retirement and Withdrawal
Claim Form
Perx Grievance Policy
MEMBER NOTIFICATION FORM
TELKOM POST-RETIREMENT MEDICAL AID LIABILITY INSURANCE POLICY
PERX Leave application Form
Staff are only allowed to manually submit a leave form when the ESS system is offline.
Momentum Retirement Administrators
Member Portal Help Guide
First Edition Perx Handbook
Time and Attendance Manual
Store Check In NFC -How to use guide
Training NFC -How to use Guide
Red Flag NFC -How to use Guide